A base rate is the minimum water/wastewater service rate per independent residential unit or independent non-residential unit per month and includes 5 cubic meters as a minimum amount of water to be provided by the system.
The Municipality reserves the right to estimate water/sewer bills when it is not possible to read the meters due to malfunctioning equipment, snow or other inclement weather. When meters are not read, the bills will be estimated based on the customer’s average usage for the previous 12 months. Special meter readings and subsequent adjustments when the estimated bill is larger than expected will not be permitted. As the estimated bill is based on average use, it should adjust automatically for the next billing.
Water/sewer bills are mailed usually within the first 7 days of the month.
You can also receive your bill via e-mail. If you would like to receive your bill by e-mail, please send your request to the Water Billing Clerk . Please include your name, your account number, your civic address and the e-mail address you would like your bills e-mailed to.
If you do not receive your bill by the 10th of the month, contact the Water Billing Clerk by e-mail or phone at 613-258-9569 ext. 159 to get a copy of your bill. The Municipality will not write off penalties because you do not receive your bill.