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Renting a property connected to Municipal water and wastewater

If you are renting a property connected to Municipal water and wastewater and would like to put the bill in your name you must complete an Application for Tenant Account for Water and Sewer Billing.

This form MUST be completed in full by both the tenant and the owner/Landlord. Once completed by both the tenant and the owner/landlord, it can be returned to the Municipal Office along with a deposit of $150 from the tenant.

Once the application has been submitted, the Water and Wastewater Division will verify that there is a lockable shut-off valve and that a back-flow prevention device has been installed. It is at this point that the account will be put in the tenant’s name provided the account is current and there is not an outstanding balance owing. If the property does not have a functional shut-off valve and/or a back flow prevention device, the account will remain in the owner’s name until they are installed and the Water and Wastewater Division has been notified and another inspection is done. The owner is given 30 days from the date the Application for Tenant Account is submitted to meet the above requirements, otherwise the application is declined and the deposit returned to the tenant.

****** As it is the owner’s responsibility to ensure the account remains in good standing for the duration of the tenant’s occupancy, it is recommended that the owner contact the Water Billing Clerk *****

When a tenant account is set up, can an owner inquire about account details?

No. However, it is highly recommended that all owners contact the Water Billing Clerk periodically to verify the accounts of their tenants are in good standings. The owner will be told either yes or no. Ultimately, it is the owner’s responsibility to ensure the accounts are kept current. If an owner would like more detailed information regarding account balances, payments or arrears, the owner would need to have the tenant submit written notice to the Water Billing Clerk giving consent to release billing information.

I am a tenant but the bill goes to my landlord. Can I get account details so I can pay the bill?

No. If your name is not on the account, the only way to get account details is either from the owner/landlord or by having the owner/landlord submit written notice to the Water Billing Clerk giving consent to release billing information.