Paying Your Water Bill

The Municipality issues water and wastewater bills every 2 months for the prior 2 months usage. Below is an annual schedule of billing dates and the period they cover:

You will receive a billfor the period of
February December 1 – January 31
April February 1 – March 31
June April 1 – May 31
August June 1 – July 31
October August 1 – September 30
December October 1 – November 30

Water meters are read by remote sensors or RF transmitters that are located on the exterior of each home, business and facility that is connected to the water and wastewater system. This information is then downloaded into North Grenville’s billing system and a bill is produced based on these readings.

kitchen tap with water running
How Can I Pay My Bill

In Person

Your Water Bill can be paid in person by cash, cheque or debit  at the Municipal office, 285 County Road #44, at the front desk located by the main entrance on the north side between 8:30 a.m. and 5:00 p.m., Monday to Friday. A locked mail box is also available at this location so that payments can be dropped off after hours. Please include your remittance stub with your payment. Postdated cheques and partial payments are accepted, but please be aware a 1.25% penalty per month applies to any outstanding balance.

Drop box

A locked drop box is located on the left hand side of the main door at the North Grenville Municipal Centre for AFTER HOUR payments. DO NOT PUT CASH IN DROP BOX.  Please include your remittance stub with your payment. Postdated cheques and partial payments are accepted, but please be aware a 1.25% penalty per month applies to any outstanding balance.

Mail

Cheques can be mailed to the
Municipality of North Grenville,
PO Box 130,
Kemptville, Ontario K0G 1J0.

DO NOT MAIL CASH. It can take 3-4 business days for us to receive the payment so allow enough time to ensure you meet the due date.

Pre-Authorized Payment

The Municipality automatically withdraw your utility payments from your bank account. The payments are withdrawn from your account on the 15th of each month. During the month in between billings, your account will be debited $50 per unit and then the balance of the bill with be withdrawn the following month. If you would like to be set up for Pre-Authorized Payment complete the Pre-Authorized Water and Sewer Payment Form, indicate which month you would like your first payment to start and return the completed form to the Municipal office with a VOID cheque. Remember to sign and date the form.

Online Banking or Telebanking

You may pay your taxes from your bank account by internet or telephone banking (following the procedures outlined by your bank).  It can take 3-4 business days for us to receive the payment, so please allow enough time to ensure you meet the due date.

Online By Visa or Mastercard

You may pay your taxes using Visa or Mastercard through Online Services. This method of payment is NOT available in person at the Municipal Office; it is offered online only. There is a 1.75% service fee applied by the service provider to help cover the processing fees that the credit card company charges.

Water Billing FAQs

How are bills calculated?

Everyone is charged a base rate in addition to consumption charges. Consumption is calculated in cubic meters.

ng logo white

Municipal Office
285 County Road #44,
PO Box 130
Kemptville, ON K0G 1J0

Hours:
Monday through Friday
8:30 am - 5:00 pm

General Inquiries
613-258-9569

Arena Staff (business hours)
613-258-9569 ext 141 or 175

Arena Staff (evenings/weekends)
613-316-2451 or 613-316-5010

After-hours Emergency Number
613-787-5651

This email address is being protected from spambots. You need JavaScript enabled to view it.