Contract 2-year
Financial Services
Municipality of North Grenville
POSTING #FIN-2026-042
North Grenville is a growing municipality located in eastern Ontario housing a unique blend of small town and rural culture. Comprised of an urban centre (Kemptville) and surrounded by several charming rural hamlets, North Grenville is situated between Canada’s National Capital - Ottawa and the St. Lawrence River, only a 30-minute drive along the Veterans Memorial Highway (416), to either destination.
Application:
The Municipality of North Grenville is seeking to fill the position of 2-year Contract Client Services Representative in Financial Services. Interested applicants may submit a cover letter and resume outlining qualification in confidence to Human Resources by Friday, October 23, 2026, no later than 4 p.m. EST.
Please quote “FIN-2026-042”.
Email:
Responsibilities:
Customer Service and Reception
- Greet residents, clients and visitors, identify their needs, provide general information and direct them to the appropriate staff member or department when required.
- Respond to inquiries received in person, by telephone and electronically regarding municipal services, programs, payments and administrative processes.
- Assist clients with routine questions regarding property taxes, utility accounts and other municipal matters, using approved information and established procedures.
- Review available account information, explain routine charges and payment processes, and assist in resolving straightforward inquiries within the scope of the position.
- Refer complex account issues, disputed charges, requests for exceptions and matters requiring technical interpretation or approval to the appropriate staff member.
- Support accessible customer service by assisting clients with forms, online services and other service options according to their needs.
Payment Processing and Daily Reconciliation
- Receive and process payments for municipal accounts, programs and services, including property taxes, utilities, permits, licenses, registrations and other municipal fees.
- Verify payment details and account information, apply payments to the appropriate accounts and issue accurate receipts using municipal financial systems.
- Balance all monetary transactions daily, reconcile receipts to system reports and payment records, and identify discrepancies for review.
Program Registration, Licensing and Transit Support
- Support Transit program processing registrations and collecting applicable fees.
- Support Parks, Recreation and Culture department by collecting applicable fees.
Mail, Office Supplies and Equipment
- Receive, sort and distribute incoming mail, courier deliveries, faxes and correspondence received through assigned municipal email accounts.
- Monitor the operation of mailing equipment, photocopiers and other shared office equipment; replenish supplies, address routine issues and arrange service as required.
Education/Specialized Training/Skills:
Education
- Post-secondary education in Business Administration with Financial Accounting or equivalent experience and education
- AMCTO Municipal Administration Program (MAP) desirable, or willingness to obtain
Experience
- Minimum two (2) years of experience required, preferably in a municipal environment
- Experience using financial, payment processing, registration or customer account systems.
Skills & Competencies
- Exceptional customer service, interpersonal and conflict resolution skills combined with excellent written and oral communication skills
- Working knowledge of payment processing, cash-handling procedures, daily reconciliation and basic accounting principles.
- Ability to maintain accurate financial records, identify discrepancies and refer issues for resolution.
- Experience with data entry, records management, application intake and document preparation.
- Familiarity with municipal services, property tax and utility billing, program registration, permits or licensing is considered an asset.
- Proficiency in Microsoft Office applications, including Outlook, Word and Excel.
- Excellent organizational and time management skills, and the ability to balance diverse, changing and conflicting priorities
- Demonstrated ability to work independently
- Strong team and leadership abilities
Additional Requirements
- Valid and satisfactory Police Records Check
Preferred
- VADIM experience
Working Conditions:
- Standard office hours, based on a 35-hour work week.
- Shifts are eight hours in length, with start and finish times varying between 8:00 a.m. and 5:30 p.m., based on operational needs.
- Work is conducted in an office environment, ability to sit or stand, often in front of a computer monitor, for long periods of time.
- Ability to lift and move objects of under 30 pounds.
- Attend meetings, and training as
- Some travel involved outside of the Municipality for meetings, conferences, and training as required.
Compensation:
- The salary range for this position is $26.03/hr. - $32.53/hr.
This posting is for a temporary vacancy.
We thank all those who apply; however, only those applicants selected for an interview will be contacted.
The Municipality of North Grenville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA) and any other applicable legislation throughout all stages of the recruitment and selection process.
